by kunal | Oct 22, 2026 | AI & ML in Business
Introduction / Executive Summary In March 2023 Klarna announced that its AI‑driven chatbot, “Klarna Assist,” had handled 1.2 million customer inquiries in its first month, cutting average response time from 14 minutes to under three. The launch forced the...
by kunal | Oct 21, 2026 | AI & ML in Business
Introduction / Executive Summary In 2017 JPMorgan Chase deployed an artificial‑intelligence system called COIN (Contract Intelligence) that could interpret commercial loan agreements in seconds. The platform processed roughly 12,000 contracts in its first year,...