Chick-fil-A’s Drive-Thru Operations

Chick-fil-A’s Drive-Thru Operations

by | Oct 9, 2026 | Operations

What is Introduction / Executive Summary? In March 2022, a newly opened Chick‑fil‑A in Atlanta recorded an average drive‑thru wait of 2 minutes and 15 seconds, 30 percent faster than the chain’s 2019 baseline. The improvement stemmed from a redesign of lane layout,...
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