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Zappos’ Holacracy Experiment: 3 Lessons on Flattening

Zappos’ Holacracy Experiment: 3 Lessons on Flattening

by kunal | Sep 3, 2026 | Human Resources

Introduction / Executive Summary In 2013, Zappos announced that it would replace its traditional hierarchy with a self‑management system called holacracy, eliminating most job titles for roughly 1,500 employees. The decision sparked headlines, employee walk‑outs, and...

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